Frequently Asked Questions
Everything you need to know about shopping with YEMA
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. Standard delivery typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your YEMA account.
Which payment methods do you accept?
YEMA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Are YEMA products ethically sourced?
Yes, we are committed to sustainability and ethical manufacturing. We partner exclusively with suppliers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.